Terms of service

1. Who these terms are between

Crewmark is provided by InfoKrafts (“we”). They apply to the organisation that holds the account (“you”) and to everybody your organisation invites into it.

2. Accounts

Anybody can start a company here. The person who does becomes its administrator, and confirming the email address they signed up with is what makes the company real — until then nothing works. Everybody else is invited by somebody who already has an account. You are responsible for who you invite and what they can reach.

Your company’s records are separate from every other company’s, and that separation is enforced by the database rather than by our care: a query that asked for another company’s data would be refused by Postgres before it reached us.

Two-factor authentication is compulsory and cannot be switched off. Keep your recovery codes somewhere you can reach without your phone.

3. Free, and what happens when that changes

Crewmark is currently free. No card, no trial period counting down, and no feature withheld to sell to you later. That is a decision about this stage of the product, not a permanent commitment.

If we introduce charges:

• You will be told at least 60 days beforehand.
• Nothing you have already put in becomes inaccessible. If you choose not to pay, you keep read access and export for at least 90 days after the change takes effect.
• You can export everything at any point, before or after. This is not a promise we could quietly walk back: the export exists today and covers every record.

4. Your data is yours

You own what you put into Crewmark. We store and process it to run the service for you and for nothing else. We do not sell it, we do not advertise against it, and we do not use it to train machine-learning models.

What we hold and for how long is set out in the privacy policy. Where your organisation uses Crewmark to hold employment records, your organisation is the data controller and we are a processor acting on your instructions.

5. What we will not do

Crewmark records what people enter about their own work. It does not, and will not, monitor employees: no screenshots, no keystroke or mouse tracking, no idle detection, no reading of files, email or source control. Requests to add such features will be declined, whatever the account is paying.

6. Availability

We aim to keep Crewmark available and to keep your data safe, and we take verified backups daily. While the service is free it is provided without a service-level guarantee and without warranty as to uninterrupted availability. We will not pretend otherwise in order to look more established than we are.

Planned work that will interrupt the service is announced in advance in the application.

7. Acceptable use

You agree not to:

• attempt to reach data belonging to another organisation, or to a colleague whose records you are not entitled to;
• probe, scan or test the service’s security without written permission — we welcome reports, see the security page;
• use Crewmark to store data you have no lawful basis to hold;
• resell or white-label the service without an agreement.

8. Ending it

You may stop using Crewmark at any time and ask for your account to be closed. Export your data first — we will give you at least 30 days’ notice before deleting anything after closure, unless you ask us to delete it sooner.

We may suspend an account that is being used to break section 7, or where we are required to by law. Where we can give notice first, we will.

9. Liability

Crewmark helps you record and understand your own data; it does not make decisions for you. Figures it produces — utilisation, margin, match scores — are calculated from what has been entered, and are only as good as that. They are a planning aid and not professional advice.

To the extent the law allows, and while the service is free, our liability is limited to correcting the fault. Nothing here limits liability for anything that cannot be limited by law.

10. Changes

If these terms change materially you will be told in the application before the change takes effect. Continuing to use Crewmark afterwards means you accept the new version. The date at the top reflects the current one.

11. Law

These terms are governed by Swiss law, and the courts of Switzerland have jurisdiction, without affecting any right you have to bring a claim where you live.

Getting in touch

no-reply@mehro.ch for anything about data or these terms. The name is misleading: it is read and answered. For anything about your own account, your organisation’s administrator is faster.